WisNode Tag Troubleshooting & FAQs

This article provides quick solutions for common WisNode Tag issues related to Bluetooth connections and LED status.

FAQs

Why can’t the WisNode Tag connect over Bluetooth after the battery is fully discharged?

When the battery is fully discharged, the WisNode Tag powers off. After connecting the charger and restarting the device, the TrackIT app may still be unable to connect to the WisNode Tag over Bluetooth.

To restore the connection:

1. Turn off Bluetooth on the phone.
2. Turn Bluetooth back on.
3. Keep the phone close to the WisNode Tag.
4. Open the TrackIT app and reconnect to the device.

If the device is still not detected, restart the WisNode Tag and try again.

Why do the LEDs remain off after the WisNode Tag is unbound from the TrackIT app?

This issue may occur in the following scenario:

1. Disable the WisNode Tag LEDs in the TrackIT app.
2. Remove the device from the app.
3. The LEDs remain off instead of returning to their default enabled state.

Restart the WisNode Tag to restore the default LED setting. After the restart, the LEDs will turn on again.