WisDM User Manual
Overview
WisDM is a cloud-based LoRaWAN fleet management platform designed to simplify the deployment, monitoring, and maintenance of RAK gateways. It allows you to manage your IoT infrastructure remotely with features such as real-time gateway monitoring, remote troubleshooting, over-the-air (OTA) firmware updates, and role-based user management.
Built for the WisGate series, WisDM reduces operational costs and complexity by scaling device management from a single gateway to the entire network. It provides secure, scalable, and user-friendly management for LoRaWAN gateways.
Key Features
- Remote Gateway Configuration: Cloud-based configuration and management of gateways.
- Over-the-Air (OTA) Updates: Trigger gateway firmware updates remotely without manual flashing.
- Real-time LoRaWAN Network Monitoring: Track gateway status, GPS position, and performance metrics, with instant alerts for critical issues. (GPS tracking is available only on outdoor gateway models.)
- Remote Troubleshooting: Utilize tools like packet capture and secure SSH access for in-depth diagnostics.
- MultiWAN Configuration: Remotely configure Ethernet, Wi-Fi, and cellular interfaces with automatic failover.
- User Role Management: A multi-tier user and permission system for flexible access control across teams and organizations.
Hardware Requirements
To connect to WisDM, you need RAKwireless Gateways running WisGateOS version 1.2.2 or later (latest version recommended).
How to Build Your Network
This section helps you plan and organize your WisDM network structure before adding gateways and devices. Understanding the hierarchy and grouping strategy ensures efficient management, monitoring, and scalability across your deployment.
Understand the WisDM Components
WisDM organizes all assets under a clear management hierarchy:
| Term | Definition | Description / Notes |
|---|---|---|
| Organization | Your WisDM account | The top-level entity that group users, gateways, and activities. All assets and permissions belong to an Organization. |
| Location | A network or site grouping | An entity that holds the LoRaWAN configuration - Defines the LoRaWAN Network Server used and gateway configuration - all gateways added to the Location will use the same setting. Supports bulk management of gateways within the same location. |
| Gateway | Network access point for LoRaWAN devices | Provides connectivity for end devices.
|
| Application | Logical grouping of end devices (available only for Locations that use the built-in LoRaWAN Network Server) | Used to route data, integrate with external platforms, or organize devices by use case. |
| End Device | LoRaWAN node (sensor, meter, tracker, etc). | Sends uplink data through gateways and belongs to an Application within a Location. Represents the IoT data source within the WisDM ecosystem. |
Plan Your Network Strategy
Before designing your WisDM network, define a management strategy that ensures efficient gateway operation according to your business scenario.
Location-Based Management
This management strategy organizes gateways by physical location such as a campus, factory, or city zone. All gateways within the same location share a unified LoRaWAN® configuration, including the same region, network server, and LoRaWAN® configuration profile.
This unified setup enables bulk configuration, monitoring, and firmware upgrades to be carried out efficiently across all gateways within the same location.
When to Use:
This strategy is suitable for organizations that:
- Manage multiple sites or facilities within one organization.
- Require each site to maintain an independent LoRaWAN configuration.
- Prefer to manage and monitor gateways by geographic area.
Figure 1: Location-Based ManagementApplication-Based Management
This management strategy organizes gateways by application type instead of physical location, makign it ideal for enterprises that run multiple IoT applications within the same organization.
Each application subnet can operate with different LoRaWAN® profiles, network servers, or join servers, tailored to the specific data and connectivity requirements of each use case.
This flexible structure allows you to optimize performance, isolate interference, and maintain compliance across diverse IoT applications managed within one organization.
When to Use:
This strategy is suitable for organizations that:
- Operate multiple IoT applications or use cases under a single organization.
- Require each application type to utilize its own LoRaWAN settings or network server.
- Prefer to manage and monitor gateways by application logic rather than physical location.
Figure 1: Application-Based ManagementResources
- Visit the WisDM Support Center to access FAQs, getting started guides, and release notes.
- Need dedicated assistance? Contact RAKwireless Support.
